The cause is unclear
You know the business could perform better, but several problems appear connected.

BHGI reviews seven connected areas and gives you a score out of 100. The report shows the strongest areas, the main gaps and what management should address first.
BHGI is for owners and senior leaders who want a reliable view of the business before investing more time, money or management effort.
You know the business could perform better, but several problems appear connected.
Different leaders have different explanations for what is slowing progress.
You are considering investment, recruitment, technology or another stage of growth.
Seven connected angles
The assessment looks across the business because weak information, unclear ownership or limited capacity can affect several results at once.
01
Is the business clear about where it is going and how it will compete?
02
Are responsibilities, priorities and important decisions clear?
03
Does the business have the capacity and skills required for its plans?
04
Is growth supported by reliable market insight and a working commercial engine?
05
Does the offer solve the right problem and deliver value consistently?
06
Can work move through the business with the right control, quality and ownership?
07
Does technology enable the strategy without creating unmanaged risk?
The questions are approved and mapped to the BHGI framework. AI can help organise evidence and draft explanations. It cannot invent scored questions or change the calculated result.
15 factors
135 scored questions across Design, Adoption and Outcome
Seven-angle profile
Where the business is strong and where growth is exposed
Merit's offer and customer value are stronger than the operating and financial controls supporting delivery.
Seven-angle scores
Dashed lines show the start of the Established and Growth-ready bands.
Detailed Breakdown
| Angle | Focus | Score | Band | Weight | Points |
|---|---|---|---|---|---|
| A1 | Direction | 68 | Established | 14% | 9.52 |
| A2 | Alignment | 55 | Established | 14% | 7.72 |
| A3 | Demand | 64 | Established | 16% | 10.28 |
| A4 | Value | 73 | Growth-ready | 12% | 8.81 |
| A5 | Execution | 52 | Established | 14% | 7.28 |
| A6 | Control | 48 | Established | 14% | 6.72 |
| A7 | Future readiness | 51 | Established | 14% | 7.14 |
A report is only useful when it improves a decision or changes what happens next. Where management needs implementation support, the BHGI priorities can become the starting scope for BTIO.